Order & Payment
Ordering at Flowresin.com is very easy! Scroll through our extensive range, select the products you need and place them in your shopping cart. All these products are stored in your shopping cart at the top right, so that you can browse further at your leisure. Do you have everything you need? Then you can place your order.
How do I order from Flowresin.com?
Step 1: Place all necessary items in your shopping cart
Step 2: Click on the basket at the top right of your screen and check your order.
Are you missing a product? Then you can continue shopping at your leisure. All products in your shopping cart are saved.
Step 3: Click on continue and enter your billing and delivery details.
Step 4: Complete by paying. This is possible with iDeal, Bancontact, PayPal or credit card (MasterCard and Visa).
Step 5: After a successful payment you will arrive at our ‘Thank you page’. Your order has now been completed. You will also receive an order confirmation by e-mail.
Step 6: In addition to the order confirmation, you will also immediately receive all SDS (Safety Instruction Sheets) and PIBs (Product Information Sheets) by e-mail in a PDF file. Depending on your order, you will also receive an extensive step-by-step plan for installing the cast floor. Therefore, always check your inbox after ordering.
Received nothing? Please contact our customer service and we will send you the information again.
All prices mentioned on Flowresin include VAT and exclude transport costs or shipping costs.
Payment options:
On Flowresin.com you can pay for your order in different ways. Here are the options:
- Credit card (Mastercard and Visa)
- PayPal
- Wire transfer*
- Klarna After Pay
- iDEAL
- Bancontact
* Payments processed by bank transfer may affect the expected delivery time. Take into account a longer delivery time than stated on the website. Processing a bank transfer or bank transfer takes approximately two business days.
Ordering tips:
Larger or business order
Do you want to place an order for larger quantities or do you want to place a business order? Request a quote via info@flowresin.com. We aim to respond within 24 hours during office hours.
Calculate the area correctly
Always calculate surfaces as correctly as possible and charge an extra margin of 10%. This way you prevent that you are short of just that one square meter.
RAL K7 color chart
A color may appear different on your screen than in real life. Order our RAL K7 color chart here to check the desired colors at home.
Frequently Asked Questions:
I have not received confirmation of my order. Did the order fail?
If you have not received a confirmation email, there could be several things going on. First check whether the payment was successful. Has nothing been written off? Then the order has not been placed and we recommend that you place it again. Did you pay? Then it is possible that our order confirmation has ended up in your spam mailbox. Isn’t that the case? Then something went wrong on our side. In that case, please contact our customer service so that we can still place and deliver the order.
Can I still change an order that I have already placed?
In general, your order will be processed and shipped directly to the manufacturer. That is why changes are often no longer possible. Sometimes the order has not yet been processed and we may be able to make a change in consultation. Please contact our customer service as soon as possible if you want to change anything.
Can I still change the delivery address?
If the order has not yet been shipped, we will gladly adjust the delivery address if possible. This way the delivery person is not standing in front of a closed door. Please contact customer service as soon as possible.
How can I cancel my order?
Canceling your order is only possible if the production of your products has not yet started or if it concerns semi-finished products such as tools or cleaning products. Therefore, if you want to cancel the order, please contact our customer service as soon as possible.
Return?
Do you have questions or want to exchange or return products? You will find more information on this page.